Health and Human Services Standardizes HR Processes
The U.S. Department of Health and Human Services (HHS) has deployed a business process management (BPM) platform as a part of its agency-wide Enterprise Workflow Information Tracking System (EWITS). HHS will use EWITS across the department to standardize recruiting work processes, improve accountability of Human Resources (HR) actions, and eliminate labor-intensive data entry.
EWITS represents a performance, tracking and accountability system designed to analyze HR operations and efficiencies to support the human capital management objectives in the President’s Management Agenda’s (PMA). The application, based on BizFlow platform by HandySoft Global Corp., has been deployed for the recruitment process and Employee Relations/Labor Relations actions. The application will eventually become the centralized system for monitoring all HR processes, expanding to more than 20 future modules including employee entrance and exit processing.
The platform allows EWITS to monitor and track HR-based performance metrics by integrating the Department’s core business processes and systems within a workflow context. BizFlow interfaces with HHS’ personnel system, Capital HR (PeopleSoft Federal/Oracle) and HHS Careers, an online job application system (QuickHire) from Monster Government Solutions.
By consolidating data into one place, EWITS standardizes work processes, tracks actions from start to finish and provides real time status monitoring so HR managers and program area administrative officers and managers can report on the progress of HR actions at any point in the process. BizFlow frees HR staff from the traditional focus on transactional work and allows them to assume a more strategic, consultative role in the management of human capital, yielding improved productivity, accountability and customer service for HR activities.
The platform allows EWITS and HHS to provide metrics reports as required by the PMA. In addition, it helps HHS’ HR Service Centers comply with the OPM hiring model timeline and reporting requirements detailed in Service Level Agreements between the Centers and their respective Departmental customers. These accountability and tracking capabilities make EWITS attractive to many federal agencies, and the system has already garnered interest from other federal customers interested in leveraging the capability as a shared service.
HHS estimates that deploying BizFlow was 47% less costly and could be operational one year sooner than would have been possible by modifying legacy HR management systems to meet EWITS goals. The department chose BizFlow to assist in its large-scale HR restructuring after an extensive evaluation process and review of its proven success record with the National Institutes of Health (an HHS agency).
In addition to internal HR, HHS has been selected by the Office of Management and Budget (OMB) and the Office of Personnel Management (OPM) as one of five Human Resources Shared Service Centers, allowing HHS to offer EWITS to other government and quasi-governmental agencies. In fact, more than 40 U.S. federal agencies currently use HandySoft’s BizFlow solutions.
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