https://www.americancityandcounty.com/wp-content/themes/acc_child/assets/images/logo/footer-logo.png
  • Home
  • Co-op Solutions
  • Commentaries
  • News
  • In-Depth
  • Multimedia
    • Back
    • Podcast
  • Resources
    • Back
    • Resources
    • Webinars
    • White Papers
    • Events
    • How to Contribute
    • Municipal Cost Index – Archive
    • Equipment Watch Page
    • American City & County Awards
  • Magazine
    • Back
    • Digital Editions
    • Reprints & Reuse
    • Advertise
  • About Us
    • Back
    • About Us
    • Contact Us
    • Privacy Statement
    • Terms of Service
American City and County
  • NEWSLETTER
  • Home
  • Co-op Solutions
  • Commentaries
  • News
  • In-Depth
  • Multimedia
    • Back
    • Podcasts
  • Resources
    • Back
    • Webinars
    • White Papers
    • Events
    • How to Contribute
    • American City & County Awards
    • Municipal Cost Index
    • Equipment Watch Page
  • Magazine
    • Back
    • Digital Editions
    • Reprints & Reuse
    • Subscribe to GovPro
    • Manage GovPro Subscription
    • Advertise
  • About Us
    • Back
    • About Us
    • Contact Us
    • Cookie Policy
    • Privacy Stament
    • Terms of Service
  • newsletter
  • Administration
  • Economy & Finance
  • Procurement
  • Public Safety
  • Public Works & Utilities
  • Smart Cities & Technology
acc.com

Commentaries


Image via Unsplash

Commentary

Public safety needs a better way to triage emergency calls

Public safety needs a better way to triage emergency calls

  • Written by IWCE's Urgent Communications
  • 15th January 2021

The overarching goal of the public-safety community is to ensure that 911 callers receive the most appropriate emergency response as quickly as possible. Lives often are on the line in an emergency, and every second matters.

Achieving a balance between sending the optimal response to an emergency and having it arrive as fast as possible is tricky. In fact, it is analogous to walking a tightrope. To achieve the former, many emergency communications centers (ECCs) rely on standard protocols developed for each type of emergency call that they receive, typically law enforcement, fire/rescue and emergency medical.

These protocols enable 911 telecommunicators to systematically query callers to determine the exact nature of their emergency. The answers provided enable telecommunicators to dispatch the appropriate response—both personnel and equipment—and to provide critical prearrival instructions that often mean the difference between life and death.

But it takes time to work through these protocols—occasionally, too much time.

 

To read the full version of this article, visit IWCE’s Urgent Communications.

Tags: homepage-featured-3 homepage-featured-4 Public Safety Commentaries Commentary

Related


  • AT&T unveils FirstNet innovations, including HPUE, vertical location, deployable offerings
    FirstNet subscribers now can access new technological capabilities that are designed to improve terrestrial LTE coverage, locate first responders, let agencies address coverage gaps quicker during incidents and enable interoperability between FirstNet PTT and LMR users, FirstNet contractor AT&T announced. Although each of these announcements are significant individually by taking significant steps to address known […]
  • Lessons from the pandemic: Emergency sourcing of lifesaving equipment
    Being able to conceive and implement new procurement models in times of crisis requires resourcefulness, tenacity and teamwork.
  • Florida county announces successful test of Motorola Solutions’ cloud-based P25 core technology
    A Florida county recently announced the completion of a successful test of Motorola Solutions’ CirrusCentral Core, the cloud-based secondary core for ASTRO 25 P25 systems that is designed to provide redundant reliability to the land-mobile-radio (LMR) network without the costs associated with a physical secondary core site. In Sumter County, Fla., the absence of a […]
  • D.C. police begin identifying Capitol rioters
    Washington, D.C.’s Metropolitan Police Department (MPD) is working with the Federal Bureau of Investigation (FBI) to identify the supporters of President Donald Trump who stormed the U.S. Capitol on Jan. 6. “MPD seeks assistance in identifying persons of interest responsible for Unlawful Entry offenses that occurred yesterday on US Capitol Grounds, 100 block of 1st […]

Leave a comment Cancel reply

-or-

Log in with your American City and County account

Alternatively, post a comment by completing the form below:

Your email address will not be published. Required fields are marked *

Related Content

  • Colorado county’s value-based health care strategy produces savings
  • Probabilistic genotyping in forensic DNA analysis
  • Colorado county refuses to enforce state orders as COVID-19 level increases
  • Hamilton County elects first female, openly gay sheriff

Twitter


AmerCityCounty

2020 Crown Communities winner: Phases 2 and 3 of Minot, N.D.’s Mouse River Enhanced Flood Protection Plan dlvr.it/RtrWMC

3rd March 2021
AmerCityCounty

Rethinking worker’s compensation with alternative dispute resolution dlvr.it/RtqmMx

2nd March 2021
AmerCityCounty

2020 Crown Communities winner: Harris County, Texas, Precinct 2’s ACCESS2HEALTH SmartPod dlvr.it/Rtm06B

1st March 2021
AmerCityCounty

How technology can ensure equitable access to the COVID-19 vaccine dlvr.it/RtlLNC

1st March 2021
AmerCityCounty

American City & County’s 2020 Exemplary Public Servant of the Year Award dlvr.it/RtZbX2

26th February 2021
AmerCityCounty

American City & County’s 2020 Crown Communities Awards dlvr.it/RtZbVz

26th February 2021
AmerCityCounty

2020 Crown Communities Awards winner: Rock Hill, S.C.’s My Ride dlvr.it/RtZSFp

26th February 2021
AmerCityCounty

Three communities hosting Augmented Reality Developer Challenge competitions dlvr.it/RtZ94D

26th February 2021

Newsletters

Sign up for American City & County’s newsletters to receive regular news and information updates about local governments.

Resale Insights Dashboard

The Resale Insights Dashboard provides model-level data for the entire used equipment market to help you save time and money.

Municipal Cost Index

Updated monthly since 1978, our exclusive Municipal Cost Index shows the effects of inflation on the cost of providing municipal services

Media Kit and Advertising

Want to reach our digital audience? Learn more here.

DISCOVER MORE FROM INFORMA TECH

  • IWCE’s Urgent Communications
  • IWCE Expo

WORKING WITH US

  • About Us
  • Contact Us

FOLLOW American City and County ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookies Policy
  • Terms
Copyright © 2021 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.
This website uses cookies, including third party ones, to allow for analysis of how people use our website in order to improve your experience and our services. By continuing to use our website, you agree to the use of such cookies. Click here for more information on our Cookie Policy and Privacy Policy.
X