Moving from tactical to strategic

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  Generational differences present an opportunity to reinvent public sector service delivery
  As major technology companies have transformed the ideal customer experience into instantaneous “one-click” services, the public sector has been challenged to keep pace. As a result, government organizations must meet the changing expectations of Americans with faster, simpler, 24/7 services. Government is ingrained in the fabric of our lives, including the water we drink, the roads we drive on and the electricity that powers our homes. However, with the growing preference for simple services, the...

  
  

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  Report: Local and state governments are facing a retention crisis; the worst could be yet to come
  When the pandemic struck in 2020, public retention was hit hard: jobs in local government plummeted by 8.5 percent; state employment dropped by 4.4 percent. Two years later, local and state government jobs have rebounded by about half—to 4.1 and 1.9 percent below pre-pandemic levels respectively, according to a new report from Mission Square Research Group. To meet post-pandemic needs, as communities re-emerge into a new normal, “81 percent of state and local governments are...

  
  

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  Governments using technology to harness data and improve decision-making
  There’s one kind of technology that state and local governments covet, says Rob Carey, president of Cloudera Government Solutions. “While supporting multiple state and local government agencies, our team has noticed an increase in the need for hybrid cloud solutions.” A hybrid cloud is the combination of both public and private cloud deployment models. In a hybrid setup, applications run in a combination of different environments. Through its hybrid data cloud platform, Cloudera helps organizations,...

  
  

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  Oklahoma City puts the focus on employees when implementing changes in office technology
  The City of Oklahoma City (OKC) is no stranger to growing pains. Like so many cities and local governments facing budget, resource and time constraints, the fastest-growing city in Oklahoma has, at times, had to do more with less. But despite this, we’ve remained committed to advancing our city forward and putting our 5,000+ employees at the center of everything we do from an IT and business perspective when implementing change, and often being pioneers...

  
  

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