https://www.americancityandcounty.com/wp-content/themes/acc_child/assets/images/logo/footer-logo.png
  • Home
  • Co-op Solutions
  • Commentaries
  • News
  • In-Depth
  • Multimedia
    • Back
    • Podcast
  • Resources
    • Back
    • Resources
    • Webinars
    • White Papers
    • Events
    • How to Contribute
    • Municipal Cost Index – Archive
    • Equipment Watch Page
    • American City & County Awards
  • Magazine
    • Back
    • Digital Editions
    • Reprints & Reuse
    • Advertise
  • About Us
    • Back
    • About Us
    • Contact Us
    • Privacy Statement
    • Terms of Service
American City and County
  • NEWSLETTER
  • Home
  • Co-op Solutions
  • Commentaries
  • News
  • In-Depth
  • Multimedia
    • Back
    • Podcasts
  • Resources
    • Back
    • Webinars
    • White Papers
    • Events
    • How to Contribute
    • American City & County Awards
    • Municipal Cost Index
    • Equipment Watch Page
  • Magazine
    • Back
    • Digital Editions
    • Reprints & Reuse
    • Subscribe to GovPro
    • Manage GovPro Subscription
    • Advertise
  • About Us
    • Back
    • About Us
    • Contact Us
    • Cookie Policy
    • Privacy Stament
    • Terms of Service
  • newsletter
  • Administration
  • Economy & Finance
  • Procurement
  • Public Safety
  • Public Works & Utilities
  • Smart Cities & Technology
acc.com

Public Safety


Article

Nation’s capital implements 911 information service

Nation’s capital implements 911 information service

Washington, D.C., residents are providing data to help emergency responders better serve them.
  • Written by erin.greer
  • 30th January 2013

In today's increasingly mobile society, public safety faces challenges when responding to emergency calls for service – everything from determining the location of the incident to effectively communicating with children or disabled or confused callers. To enhance delivery of emergency services to the public, Washington, D.C.'s Office of Unified Communications (OUC) implemented Smart911.

When OUC began to investigate its options for allowing the public to share additional information with 911 and emergency responders, its greatest concerns were the freshness of the data and the efficiency of integrating it into 911 calls. Furthermore, it was seeking a solution that would not only handle the collection and management of resident-provided information, but also that could automatically deliver the information provided by tourists and other visitors to the 911 center. "Smart911 provides an easy and secure way for Washington, D.C.'s residents, commuters and visitors to share the information they feel is important for emergency responders to be aware of before they are in the midst of a stressful and potentially life-threatening emergency," says Jennifer Greene, director of OUC.

Smart911, which is now deployed in 911 centers across parts of 26 states, provides a simple and scalable way to manage the data residents enter into the system. Registered users create a free Smart911 Safety Profile online and are automatically prompted to update their information twice a year. In addition, all telephone numbers attached to a Safety Profile are confirmed by an automated call process to verify the owner. Information is stored in a secure national database that is made available to public safety only when a 911 call is made and will display in any 911 center where Smart911 has been deployed nationwide.

OUC deployed Smart911 in July 2012 and has been marketing the free service to the public through various channels, including city bus ad campaigns, e-mail communication and local media. It also has a partnership with the Connect.DC Mobile Technology Lab, which has been appearing in neighborhoods offering free internet access to allow residents to create their Safety Profile on site with assistance from OUC staff.

Tags: Case Studies Public Safety Resources Smart Cities & Technology Article

Related


  • Hi-tech sewers can help safeguard public health, environment and economies
    In the wake of the coronavirus, economic recovery is top of mind for all city leaders, the majority of whom believe that investing in infrastructure and technology can spur a rebound. Yet current analyses indicate that we only have funding available to cover approximately 57 percent of infrastructure system improvements through 2029, leaving an investment gap […]
  • Three ways the public sector can minimize remote workforce PC refresh headaches
    Public sector IT organizations must find ways and tools to automate and streamline processes while minimizing hands-on IT involvement in setting up and migrating PCs
  • Tyler Technologies to acquire NIC
    In a huge government technology deal, Plano, Texas-based Tyler Technologies Inc. and Olathe, Kan.-based NIC Inc. have announced they have entered into an agreement where Tyler will acquire all outstanding shares of NIC in an all-cash transaction valued at approximately $2.3 billion. The terms of the transaction have been unanimously approved by the boards of […]
  • The future of transportation – leveraging smart solutions to boost user experience
    It is only a matter of time before cities worldwide embrace technology to improve transit and connect people to economic opportunities and each other – safely

Leave a comment Cancel reply

-or-

Log in with your American City and County account

Alternatively, post a comment by completing the form below:

Your email address will not be published. Required fields are marked *

Related Content

  • Designing city and county buildings for safety and accessibility
  • AT&T unveils FirstNet innovations, including HPUE, vertical location, deployable offerings
  • As cities praise America’s return to Paris agreement, many have remained on course with climate actions and goals
  • Verizon: Building the next smart city

White papers


Discover How Public Sector Officials are Monitoring and Managing Overtime in This New White Paper

22nd February 2021

How to Assemble a Successful Government Grant Proposal

5th February 2021

The Rise of Procurement’s Next Normal

5th February 2021
view all

Events


PODCAST


Young Leaders Episode 4 – Cyril Jefferson – City Councilman, High Point, North Carolina

13th October 2020

Young Leaders Episode 3 – Shannon Hardin – City Council President, Columbus, Ohio

27th July 2020

Young Leaders Episode 2 – Christian Williams – Development Services Planner, Goodyear, Ariz.

1st July 2020
view all

Twitter


AmerCityCounty

American City & County’s 2020 Exemplary Public Servant of the Year Award dlvr.it/RtZbX2

26th February 2021
AmerCityCounty

American City & County’s 2020 Crown Communities Awards dlvr.it/RtZbVz

26th February 2021
AmerCityCounty

2020 Crown Communities Awards winner: Rock Hill, S.C.’s My Ride dlvr.it/RtZSFp

26th February 2021
AmerCityCounty

Three communities hosting Augmented Reality Developer Challenge competitions dlvr.it/RtZ94D

26th February 2021
AmerCityCounty

Using data to improve emergency response resources dlvr.it/RtVSc0

25th February 2021
AmerCityCounty

How small cities are tackling lead service line replacement dlvr.it/RtV9G8

25th February 2021
AmerCityCounty

COVID-19 and pivoting into a new year: It may be 2021, but did we really leave 2020? dlvr.it/RtQRcr

24th February 2021
AmerCityCounty

Six tips for making sure your dispatch is doing all the right moves dlvr.it/RtQBvl

24th February 2021

Newsletters

Sign up for American City & County’s newsletters to receive regular news and information updates about local governments.

Resale Insights Dashboard

The Resale Insights Dashboard provides model-level data for the entire used equipment market to help you save time and money.

Municipal Cost Index

Updated monthly since 1978, our exclusive Municipal Cost Index shows the effects of inflation on the cost of providing municipal services

Media Kit and Advertising

Want to reach our digital audience? Learn more here.

DISCOVER MORE FROM INFORMA TECH

  • IWCE’s Urgent Communications
  • IWCE Expo

WORKING WITH US

  • About Us
  • Contact Us

FOLLOW American City and County ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookies Policy
  • Terms
Copyright © 2021 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.
This website uses cookies, including third party ones, to allow for analysis of how people use our website in order to improve your experience and our services. By continuing to use our website, you agree to the use of such cookies. Click here for more information on our Cookie Policy and Privacy Policy.
X