January 1, 2003
- Written by American City & County Administrator
- 1st January 2003
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Self-service technology is the key to boosting resident experience with local governmentsIn today’s consumer landscape, marked by a desire for efficiency and convenience in routine tasks like shopping, the expectation for swift and streamlined processes has become the norm. Consumers expect to be able to go online, quickly find what they are looking for, press order and have it on their doorstep within two days (or […]
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Strengthening faith in democracy: 2023 Exemplary Public Servant Lisa DeeleySpinning around in a barber chair gave Lisa Deeley a unique view of politics and community. Deeley was raised by a single mom in Philadelphia, when there weren’t a lot of childcare options available. “So basically, everywhere my mom went, I went with her,” she says. And Deeley’s mom was involved in politics, serving on […]
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What is going on with Vision ZeroIn 2019, the Dallas County Council gave the green light to incorporate Vision Zero strategies into all future traffic planning in an effort to curb vehicle fatalities while increasing safe and healthy mobility for all. When a local TV station conducted a progress report in late 2023, however, investigators found that traffic crashes had killed […]
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High-Performance Asset Management HandbookThere has never been a more challenging and critical time to modernize local government. Read this handbook to see what high-performance government looks like for asset management and how you can start implementing it right now in your work: Read profiles of innovative local asset management leaders Learn the five tenets of high-performance government for […]