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Resources


White Paper

Text Messages and Social Media in Public Safety

Text Messages and Social Media in Public Safety

  • Written by American City & County Staff
  • 1st October 2018

The popularity of SMS/text messaging and social media has exploded in recent years, both in our personal lives and in the workplace. Because of this, public safety agencies should be aware of certain guidelines and considerations when allowing employees to utilize these burgeoning communications tools. One such consideration is the role text messages and social media plays in open records requests, eDiscovery, and litigation events.

In this guide, we examine how public safety agencies can create policies that allow for compliant use of SMS/text messaging and social media and how to retain and archive those communications for a more efficient response to open records requests.

Tags: Resources White Papers White Paper

Most Recent


  • Future-proof Your State and Local Government Finance: 5 Key Trends for 2023
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  • Modernizing government services for today's resident expectations
    How to deliver a delightful resident experience, even with legacy back-office systems. Upgrading IT infrastructure, back-office systems and user experiences lies at the heart of most conversations surrounding the modernization of state and local governments. Separating the resident experience from the back-office system of record is the first step to modernization. To read the whole […]
  • How To: Evaluate Digital Government Service Delivery Technologies
    Wednesday, February 22, 2023 at 2:00 PM ET New world. New experiences. It’s time for a new toolkit. With consumers now accustomed to doing everything with just a few clicks, government agencies are setting ambitious goals to improve the resident experience online. It’s good for resident trust and satisfaction, and it’s good for agency efficiency. […]

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Webinars


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PODCAST


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GALLERIES


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Twitter


AmerCityCounty

NYC wants to convert unused offices into housing units through relaxed regulations, incentivization dlvr.it/Sj7ls5

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Tuning into your community: Top reasons why your agency needs a podcast dlvr.it/Sj7578

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25 of the best city flags flying over American metros and towns dlvr.it/Sj2RyK

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Residents ask government leaders to show measurable sustainability results and triumphs dlvr.it/Sj1znw

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Future-proof Your State and Local Government Finance: 5 Key Trends for 2023 dlvr.it/Sj1KxB

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Amid spike, federal transportation department launches initiative to curb traffic-related deaths dlvr.it/Shvs31

3rd February 2023
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Engaging businesses to strengthen your community dlvr.it/ShvZn0

3rd February 2023
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Report: Some public employees face financial hardship; comprehensive pay packages proved ‘a pathway toward economic… twitter.com/i/web/status/1…

2nd February 2023

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