Contractor will continue to manage payment processing in the Empire State
Under the new contract, ACS will continue providing a range of customer-care services including a call center, and processing services including child-support-payment receipt, disbursement, billing statements, employer reminders, notice processing and new-hire processing.
“I am pleased to continue what has been a successful partnership with ACS,” said Scott Cade, deputy commissioner of the New York State Center for Child Well-Being. “ACS has proven to be a leader in the field of child-support services and shown a keen understanding of our needs, particularly in the area of electronic disbursement. This initiative adds a new dimension to our ability to efficiently serve the children of New York state.”
At the processing center in Albany, N.Y., ACS manages more than 10 million child-support-payment transactions yearly, totaling over $1.3 billion. In addition, ACS handles an estimated 2 million calls to the call center and prints in excess of 10 million notices.
“We are proud of what ACS has done to help the people of New York state, including our implementation of one of the first vendor-run full-service call centers for child-support services,” said Joe Doherty, executive vice president and group president of ACS’ Government Solutions Group. “Our model of being an ‘operational partner’ works well with New York state. We deliver a joint working environment comprised of quality leadership and devotion to client-first service – a model we are replicating across each of our accounts.”
ACS is the largest provider of managed services for state, county and local governments, including more than 1,700 government entities. ACS also is the largest provider of business-process-outsourcing services in the government sector, each year processing more than $7.5 billion in beneficiary payments through its electronic payment cards or stored-value-card services, and supporting more than 23 million Medicaid recipients by processing nearly 550 million claims.