Bedford, N.H.
The Bedford, N.H., Police Department Communications Center is a full-service public safety answering point (PSAP), providing communications services for police, fire and emergency medical service.
Since the center?s installation in 1993, the community and the region have expanded, with Bedford serving as the terminus of the main east/west corridor into Manchester. Annual calls for service have increased to more than 29,000.
Using existing capital improvement project funding and a state grant, the communications center was overhauled in 2013 to accommodate increased calls for service and to function as a backup PSAP for surrounding communities. The state-of-the-art facility features the latest in PSAP accommodations, technology and infrastructure to handle the 300 percent increase in calls with no additional staffing.