San Diego, Calif.
The San Diego Department of Child Support Services (DCSS) developed the Legal Paperless System (LPS) to eliminate the need for paper litigation files used in court matters. LPS is the first child support paperless application in California to fully integrate all external agency calendaring systems and the department?s customer queue management system into a workflow solution. Attorneys can take a tablet computer that contains all documents and information they need to successfully resolve a court matter. Documents can be projected in the courtroom, if needed. LPS reduces paper usage, and increases efficiency of child support staff involved in the court hearing process. Nearly 460,000 pieces of paper and approximately 3,400 hours of staff case preparation are saved annually. Additionally, LPS improved customer service by reducing day-of-court wait times by an average of 10 minutes.