Article Self-service technology is the key to boosting resident experience with local governments 28th March 2024 In today’s consumer landscape, marked by a desire for efficiency and convenience in routine tasks like shopping, the expectation for swift and streamlined processes has become the norm. Consumers expect to be able to go online, quickly find what they are looking for, press order and have it on their doorstep within two days (or […]
News Strengthening faith in democracy: 2023 Exemplary Public Servant Lisa Deeley 27th March 2024 Spinning around in a barber chair gave Lisa Deeley a unique view of politics and community. Deeley was raised by a single mom in Philadelphia, when there weren’t a lot of childcare options available. “So basically, everywhere my mom went, I went with her,” she says. And Deeley’s mom was involved in politics, serving on […]
Article Beyond the barriers: Maximizing ROI in cybersecurity in local government organizations 22nd March 2024 The 2023 Local Government Cybersecurity National Survey found that more than 60 percent of IT officials at state and local organizations believe their budgets are inadequate to support their cyber programs. And only about half of their employees continually participate in cybersecurity training throughout the year, revealing a lack of engagement in IT security programs […]
Article Chicago and other local governments are electrifying their municipal fleets 21st March 2024 No question, cities and counties are leading the charge in embracing electric vehicles (EVs), says Ryan Kennedy, founder of EV charging company Atom Power. Kennedy is a professional electrician by trade, and his firm supports fleets, municipalities and other organizations on their electrification and EV-charging initiatives. “As the U.S. works toward ambitious clean transportation goals, […]
Article AI and the essential role of data classification and governance 18th March 2024 In an era where artificial intelligence (AI) is reshaping the landscapes of various sectors, its implementation in the public sector stands out for its potential to enhance efficiency, decision-making, and service delivery. However, the cornerstone of any effective AI system lies in its ability to process and analyze data accurately. This is where data classification […]
Article Cities and counties expand skills of their technology teams to meet today’s cyber-threats 14th March 2024 Government IT operations are vulnerable. More than a third of IT leaders in state and local governments say their number one challenge heading into 2024 is the possibility of a data breach as a result of inadequate staffing. These findings are from a recent survey from Ensono, a technology consulting and managed service provider. Cities […]
Article Transformation for the future: Technology is helping entities rise to the challenges of a changing world 8th March 2024 Governments and educational institutions are often behind the private sector when implementing change—particularly in the area of technology. However, with changing environmental needs, newly introduced products and solutions and more informed public, many entities are rising to the challenge and transforming through technology. Creating the library of tomorrow When desktop computers were first introduced, there […]
Article Three tips for improving cybersecurity posture 7th March 2024 New year, same story: the emergence of new cybercriminals and attack vectors means that any networked products and services are at the potential risk of attack. Whether this is unauthorized access, exploitation of vulnerabilities or tampered software, any number of threats could pose a significant risk to municipalities and their communities. However, reducing the risk […]
Article Grants and subsidies can help reduce startup costs for government EV fleets 5th March 2024 The public sector is making big investments in electric vehicles (EVs) and EV infrastructure. Government agencies like the U.S. Environmental Protection Agency have pushed for reducing motor vehicle and transport emissions. Governments worldwide spent some $45 billion (current U.S. dollars) on electric passenger vehicles in 2022, according to research from Statista. Many local governments are […]
Article Contract Performance Intelligence 101 4th March 2024 Congrats on your new contract. See you in five years.” This is how one high-level procurement professional described the current state of their vendor performance management program. It’s not an uncommon refrain—while procurement leaders aspire to the kind of management that eliminates challenges and issues with on-contract suppliers, the efforts to achieve this have historically […]
Solutions for Local Government Communicators Tasked with Facilitating Micro-to-Macro Resident Communications 22nd February 2024
Get in the Driver’s Seat: 7 Ways Your Lack of Control is Blocking Your High-Performance Potential 26th January 2024
Young Leaders Episode 4 – Cyril Jefferson – City Councilman, High Point, North Carolina 13th October 2020