https://www.americancityandcounty.com/wp-content/themes/acc_child/assets/images/logo/footer-logo.png
  • Home
  • Co-op Solutions
  • Hybrid Work
  • Commentaries
  • News
  • In-Depth
  • Multimedia
    • Back
    • Podcast
  • Resources & Events
    • Back
    • Resources
    • Webinars
    • White Papers
    • IWCE 2022
    • How to Contribute
    • Municipal Cost Index – Archive
    • Equipment Watch Page
    • American City & County Awards
  • About Us
    • Back
    • About Us
    • Contact Us
    • Advertise
    • Privacy Statement
    • Terms of Service
American City and County
  • NEWSLETTER
  • Home
  • Co-op Solutions
  • Hybrid Work
  • Commentaries
  • News
  • In-Depth
  • Multimedia
    • Back
    • Podcasts
  • Resources/Events
    • Back
    • Webinars
    • White Papers/eBooks
    • IWCE 2022
    • How to Contribute
    • American City & County Awards
    • Municipal Cost Index
    • Equipment Watch Page
  • About Us
    • Back
    • About Us
    • Contact Us
    • Advertise
    • Cookie Policy
    • Privacy Stament
    • Terms of Service
  • newsletter
  • Administration
  • Economy & Finance
  • Procurement
  • Public Safety
  • Public Works & Utilities
  • Smart Cities & Technology
  • Magazine
acc.com

Administration


Federal GSA offers around-the-clock coverage

Federal GSA offers around-the-clock coverage

The U.S. General Services Administration (GSA) has extended its National Customer Service Center operating hours to better serve overseas customers and military personnel.
  • Written by Michael Keating ([email protected])
  • 26th January 2011

The U.S. General Services Administration (GSA) has extended its National Customer Service Center operating hours to better serve overseas customers and military personnel. Troops in Afghanistan and Iraq and other customers in Africa, Europe and Southeast Asia can get answers to their questions about product delivery, green-product purchasing and other services anytime during the week and talk with a representative 24 hours a day, Monday through Friday.

“Feedback from GSA’s overseas customers let us know that we needed to add additional service hours in order to help them meet their goals quickly and easily. With the new hours, our customers will no longer need to stay up late or wake up early for our service,” said Steven Kempf, commissioner of GSA’s Federal Acquisition Service.

“Our customers, especially our troops, have tremendously challenging jobs. Anything we can do to make connecting with GSA easier and more productive means that we’re helping them meet their critical missions to protect and serve the nation,” added Kempf.

The National Customer Service Center (NCSC) provides federal agencies with information on any of the products or services available from GSA. The call center provides answers and assistance to customers with questions about contracts, pricing, order status, shipment tracking, billing inquiries and general information on Federal Acquisition Service Multiple Award Schedules. The center offers assistance with problems on a GSA order.

GSA’s National Customer Service Center will continue to close on weekends and federal holidays.

The U.S. General Services Administration manages 9,600 government-owned or leased buildings and 210,000 vehicles in the federal fleet. It acquires products and services valued at more than 11 percent of the government’s total procurement dollars.

Related Stories

  • GSA is moving to cloud computing
  • More multi-agency buying in future for federal agencies?

Tags: Administration News Procurement

Most Recent


  • infrastructure
    Infrastructure improvements in cities often feature clean energy or connected technologies
    The most in-demand products and services in local governments fall into three interconnected buckets, says Matthew Britt, general manager of smart cities at Honeywell. The buckets, he says, are urban mobility, sustainability and resilience, and public safety. “Urban mobility begins with road infrastructure and understanding how to move people around cities more effectively and sustainably. […]
  • Ahead of Surfside condo collapse anniversary, Florida's legislature approves inspection standards
    Nearly a year after one of the worst building tragedies in United States history, the partial collapse of Champlain Towers South in Surfside, Fla., the state’s legislature has passed a bill requiring stricter inspection standards. It’s expected to be signed into state law by Gov. Ronald DeSantis. The update significantly reduces the inspection timeline statewide for coastal […]
  • American City & County survey highlights civic engagement priorities in public sector
    In today’s frenetic social media-driven environment, engaging with constituents can be a balancing act—too much interaction and they might tune you out or unsubscribe; too little civic engagement might cause them to disengage with messaging. A survey conducted by American City & County (AC&C) quantifies in data the ways communities are walking this delicate line—leveraging […]
  • Changing recruitment practices can ease retention challenges
    Ahead of the historic investment in American infrastructure, government organizations are facing an unprecedented employment and retention squeeze. But while there’s a lot of economic drivers that are out of administrators’ control, there are certain hiring practices that can soften the blow.  “We’re already constrained in finding the talent we need,” said Elizabeth Kellar, director […]

Leave a comment Cancel reply

-or-

Log in with your American City and County account

Alternatively, post a comment by completing the form below:

Your email address will not be published. Required fields are marked *

Related Content

  • Harris County deploys next-generation security in 150 public buildings
  • How local governments can get ahead of the infrastructure wave: Strategies to mitigate risk
  • Prioritizing rapid restore leads to stronger ransomware attack recovery
  • Why health care should never go “back to normal”

White papers


Hand Hygiene: Compliance Matters

23rd May 2022

What it Takes to Build a Winning Esports Program

23rd May 2022

Sixth-Largest US School District Saves Over $500,000 by Utilizing a Cooperative

23rd May 2022
view all

Events


PODCAST


Young Leaders Episode 4 – Cyril Jefferson – City Councilman, High Point, North Carolina

13th October 2020

Young Leaders Episode 3 – Shannon Hardin – City Council President, Columbus, Ohio

27th July 2020

Young Leaders Episode 2 – Christian Williams – Development Services Planner, Goodyear, Ariz.

1st July 2020
view all

Twitter


AmerCityCounty

Infrastructure improvements in cities often feature clean energy or connected technologies dlvr.it/SR6vm8

26th May 2022
AmerCityCounty

Ahead of Surfside condo collapse anniversary, Florida’s legislature approves statewide inspection standards dlvr.it/SR6qL7

26th May 2022
AmerCityCounty

American City & County survey highlights civic engagement priorities in public sector dlvr.it/SR3hMS

25th May 2022
AmerCityCounty

Changing recruitment practices can ease retention challenges dlvr.it/SQzzPt

24th May 2022
AmerCityCounty

EVs are coming in a big way – Will charging infrastructure be ready? dlvr.it/SQzfL1

24th May 2022
AmerCityCounty

Optimizing the 3 stages of RFP creation for faster results | June 16, 2022 at 2 PM ET dlvr.it/SQzV7d

24th May 2022
AmerCityCounty

Amid digital evolution, equity in accessibility is of utmost importance dlvr.it/SQwZ3b

23rd May 2022
AmerCityCounty

Hand Hygiene: Compliance Matters dlvr.it/SQwL8f

23rd May 2022

Newsletters

Sign up for American City & County’s newsletters to receive regular news and information updates about local governments.

Resale Insights Dashboard

The Resale Insights Dashboard provides model-level data for the entire used equipment market to help you save time and money.

Municipal Cost Index

Updated monthly since 1978, our exclusive Municipal Cost Index shows the effects of inflation on the cost of providing municipal services

Media Kit and Advertising

Want to reach our digital audience? Learn more here.

DISCOVER MORE FROM INFORMA TECH

  • IWCE’s Urgent Communications
  • IWCE Expo

WORKING WITH US

  • About Us
  • Contact Us

FOLLOW American City and County ON SOCIAL

  • Privacy
  • CCPA: “Do Not Sell My Data”
  • Cookies Policy
  • Terms
Copyright © 2022 Informa PLC. Informa PLC is registered in England and Wales with company number 8860726 whose registered and Head office is 5 Howick Place, London, SW1P 1WG.
This website uses cookies, including third party ones, to allow for analysis of how people use our website in order to improve your experience and our services. By continuing to use our website, you agree to the use of such cookies. Click here for more information on our Cookie Policy and Privacy Policy.
X