Federal GSA offers around-the-clock coverage
The U.S. General Services Administration (GSA) has extended its National Customer Service Center operating hours to better serve overseas customers and military personnel. Troops in Afghanistan and Iraq and other customers in Africa, Europe and Southeast Asia can get answers to their questions about product delivery, green-product purchasing and other services anytime during the week and talk with a representative 24 hours a day, Monday through Friday.
“Feedback from GSA’s overseas customers let us know that we needed to add additional service hours in order to help them meet their goals quickly and easily. With the new hours, our customers will no longer need to stay up late or wake up early for our service,” said Steven Kempf, commissioner of GSA’s Federal Acquisition Service.
“Our customers, especially our troops, have tremendously challenging jobs. Anything we can do to make connecting with GSA easier and more productive means that we’re helping them meet their critical missions to protect and serve the nation,” added Kempf.
The National Customer Service Center (NCSC) provides federal agencies with information on any of the products or services available from GSA. The call center provides answers and assistance to customers with questions about contracts, pricing, order status, shipment tracking, billing inquiries and general information on Federal Acquisition Service Multiple Award Schedules. The center offers assistance with problems on a GSA order.
GSA’s National Customer Service Center will continue to close on weekends and federal holidays.
The U.S. General Services Administration manages 9,600 government-owned or leased buildings and 210,000 vehicles in the federal fleet. It acquires products and services valued at more than 11 percent of the government’s total procurement dollars.