Newtown, PA-based ICT Group, Inc., a global provider of customer management and business services solutions, has been awarded a task order under the USA Services’ FirstContact contract to operate the Federal Citizen Information Center’s (FCIC) National Contact Center. The task order was competed among five pre-qualified First Contact contractors.
The task order is for one base year with four, one-year options. Its estimated value is $29 million over the next five years. Under the terms of the contract, the company will provide a fully integrated, multichannel contact center to respond to citizens’ information requests via the www.firstgov.gov Web site, toll-free telephone number, and Pueblo, CO, publication distribution center.
“This award brings us closer to President Bush’s goal of bringing government information and services closer to citizens,” says M.J. (Mary Joy) Jameson, Associate Administrator of GSA’s Office of Citizen Services and Communications, the office that houses USA Services and FCIC. ” We are pleased to have the experience and capabilities of an industry leader to deliver the best possible service to our citizens.”
Farmington Hills, MI-based Covansys Corp., a consulting and technology services company, announces a contract award by the Chickasaw Nation, acting on behalf of a consortium of 13 intertribal organizations named SPIRIT, to replace its Women, Infants, and Children (WIC) information management system with one that is Webbased. The federally funded WIC program is tasked with safeguarding the health of low-income women, infants, and children up to age five who are at nutritional risk.
The new system is designed to increase customer service for families in need. The project, valued at more than $3 million, is scheduled to be completed by October 2007.
Carahsoft Technology Corp. Reston, VA, and www.Careerbuilder.com announce the award of a five-year GSA contract, GS-02F-0263P, Schedule 738X. Under the contract, Carahsoft will provide access to Careerbuilder’s online recruitment services for government agencies and organizations.
With more than 15 million unique visitors and 500,000 jobs, Careerbuilder.com is the nation’s largest online job network.
The Department of Energy’s (DOE) Office of Environmental Management (EM) has awarded nationwide contracts to five Section 8 (a) businesses to perform environmental cleanup work at small DOE sites across the country. The companies are: Innovative Technical Solutions, Inc., Walnut Creek, CA; MKM Engineers, Inc., Stafford, TX; North Wind, Inc., Idaho Falls, ID; Portage Environmental, Espanola, NM; and Environmental Resource Group, LLC, Albuquerque, NM.
The work will be performed at Argonne National Laboratory—East in Illinois, the Separations Process Research Unit in New York, Los Alamos National Laboratory in New Mexico, and Brookhaven National Laboratory in New York.
“These contract awards demonstrate the department’s belief that small businesses are able to meet the high standards set by DOE in performing its accelerated cleanup program safely and efficiently and at a cost savings to the taxpayer,” says Jessie Roberson, Assistant Secretary for Environmental Management.
The contracts, called Indefinite Delivery, Indefinite Quantity (IDIQ) contracts, cover a variety of work, ranging from environmental remediation services to deactivation, demolition, and removal of buildings that have been contaminated with asbestos.
These are the first contracts associated with EM’s ongoing IDIQ effort. Soon, a Request for Proposal for the full array of tasks will be issued with competitive Section 8 (a), small business set-aside, and full and open competition portions.
The County of Roanoke, VA, has awarded Northrop Grumman Corp. a contract to design and build a new public safety facility and install upgraded public safety systems designed to increase efficiency.
As part of the contract, the company’s Information Technology (IT) sector will plan and construct a 77,000-square-foot building for police, fire, and emergency services administration. The building will also house an e-9-1-1 communications center and emergency operations center.
The county’s existing public safety radio system will be relocated to the new facility. In addition, the company will install a new computeraided dispatch system with mobile-and field-reporting capabilities, as well as a facility-wide local area network (LAN) and Internet protocol-based (IP) administrative telephone system. The contract is valued at $26 million over 27 months.
Vienna, VA-based AT&T Government Solutions has been selected by the U.S. Treasury Department to build and deploy the largest civilian agency network, serving more than 1,000 domestic locations and thousands of users in the United States and overseas.
The Treasury Communications Enterprise (TCE) contract calls for three base years, with seven, oneyear options. The contract value could reach $1 billion.
The company, together with a team of subcontractors, will build a secure, high-speed Internet Protocol Virtual Private Network (IP VPN) designed to handle the Treasury Department’s voice, video, and data traffic. Department personnel will be able to communicate with any location or data center over a common, low-cost network infrastructure that will accommodate future requirements, including Voice Over IP (VoIP) and real-time video services. Using a common, Web-based interface, Treasury users will also have access to online ordering, billing, help-desk support, and network performance information.